Plumber Townsville
Why Hire Us As Your Townsville Plumbers?
When Addison Rach established his Townsville plumbing company back in 2015, he spearheaded a unique approach that would separate 1touch Plumbing & Gas away from every other Townsville plumbing company, here in the North Queensland region.
Our vision and business ethics, has positioned 1touch Plumbing & Gas as one of the fastest growing local plumbing businesses, being solely built on local word of mouth and hard working Queensland pride.
New Age Plumbing Service
While Addison Rach was completing his time as an apprentice here in Townsville and working under numerous plumbing companies in North Queensland, Addison quickly noticed that there was a growing trend in which the local community needed, with an all round better plumbing service solution. Locals wanted more reliability, more price and job transparency, faster response times and a better plumbing solution that put the customer needs first, before the company’s profits.
He felt that there was a need for a Townville plumber company that was committed to solving the plumbing issues local people had, no matter how small or straightforward they might be. Particularly when it came to vulnerable customers, it was clear that they needed a plumber they could rely on 100% to turn up when they said they would ensure that any work that was needed was completed correctly, and who would charge a fair, competitive price for the work.
In short, the local area needed a plumber Townsville residents could depend on to deliver a friendly, personalised and professional service.
The Professional Plumbers in Townsville
Seeing that the local community wasn’t that happy with what was being offered on the Townsville plumber market, Addison decided that this was his life’s mission to bring something new to the community.
And with that, the business was born and so was the “1Touch Signature Service Principle”
To the team at 1Touch, professionalism is more than a word – it’s a set of values that govern every aspect of the service the team provides. When you contact 1Touch, you can expect to notice the difference straight away. You’ll benefit from prompt attention, fast response times and a team that arrive reliably and punctually.
Well-presented and courteous, our plumbers will swiftly diagnose the problem, provide you with a full explanation and give you a FREE, no-obligation quote before going on to complete the work to the highest possible standard.
Upfront Plumber Pricing
Unlike our competitors, 1touch Plumbing & Gas will give you the full quoted price in advance before you give us the go-ahead. It means complete peace of mind with a single flat rate quote, rather than worrying about how long it will take or sneaky hidden charges.
When we provide your quote, it’s based on the work that needs doing, rather than a generic price. We itemise our quotes, so you know exactly what we’re doing for the price you’ll be paying. In addition, there are no other set charges or hidden extras – once you’ve accepted our quote for the work we’ve detailed, that’s the price that you’ll pay.
All our quotes are offered without obligation – if you’re not happy with the price we quote, you’re under no obligation to accept it.
1touch offers our listed customers priority service – which means every customer or client is a VIP, and their needs are serviced first before others and backed up by a satisfaction guarantee.
Wouldn’t it be lovely to enjoy reliable, respectful, punctual, courteous and skilled service for your next Townsville plumber job? At 1Touch, we aim to provide a prestigious service to every client. You’ll notice the little things – every member of our team is well-presented – we wouldn’t employ anyone we wouldn’t be comfortable having in our own home, around our family.
We’re clean! We tidy up after we’ve completed a job, leaving your home immaculate. We take care of your property – you won’t find dirty boot marks, scratches, dents or breakages after we’ve completed a job.
We aim to show our customers at every stage of their dealings with us why 1Touch is a cut above the rest.
BEST BANG FOR YOUR BUCK!
Our products & tools used allow us to get the project done faster, more accurately and deliver a higher quality job thereby saving you your hard earned dollars....
GUARANTEED TRANSPARENCY
Guaranteed by us personally and have been aged?? tested for North Queensland’s tough climate conditions. ...
RELENTLESS LOCAL PRIDE
Locals supporting locals. We are proud to have been born and bred here in Townsville, North Queensland. Our customers, like us, are part of the overall community. And often...
PROVEN SYSTEMS AND OPERATING PROCEDURES
As one of the fastest growing plumbing providers, here in Townsville, North Queensland. ...
The Cleanest Plumbers in Townsville
Our 1touch signature approach is applied in our appearance. When we arrive, we are clean-cut, tidy, very polite and we only hire the kind of Townsville plumbers we ourselves would be delighted to have in our own family home.
Even if we do say so ourselves, we genuinely believe we’re the cleanest plumbers you’ll find in and around Townsville. We take price in our workforce and recognise that when we’re in other peoples’ homes, our appearance, language and attitude should be exceptional.
Our plumbers in Townsville appreciate that we’re working in your home, with members of your family and/or with vulnerable people. We are committed to displaying the very highest standards of professionalism, cleanliness and tidiness throughout our visit.
Whether it’s 2 PM or 2 AM you can rest assured that we are there to help you with our 24-hour rapid response emergency plumbing team. Unlike our competition, we don’t charge crazy after-hours fees. We get there fast, fix the problem and leave the job with you feeling safe, secure and satisfied.
In addition to coming out exactly when you need us, you can also rely on us to attend promptly – we’re local to Townsville, enabling us to respond promptly no matter what time of day or night it might be. We’re also committed to attending in challenging weather conditions – if you’ve suffered storm damage and need emergency plumbing assistance, we will always do our best to attend as quickly as we can.
Our van is well-equipped with a wide range of plumbing supplies and tools. This optimises the chances that we will be able to fix your plumbing problem in a single visit.
The Trusted Plumbers in Townsville By Leading Organisations
We work with Townsville’s leading companies & Real Estate businesses. When you hire us you know that the quality of workmanship, professionalism and materials used are guaranteed and backed by us.
Our customers include commercial ventures, public sector organisations, charities, retailers, homeowners and many more. Our plumber Townsville team can take on larger projects, as well as those relating to commercial plumbing work. As Master Plumbers, we are proud of our local reputation for quality and value.
We look forward to working with local businesses to keep their plumbing in top condition. Our services include plumbing installation, repair, upgrades, inspection, maintenance, leak detection and any other work that’s required to keep your plumbing working well.
100% Plumbing Workmanship Guaranteed
Gone are the days of hiring an unreliable Townsville plumber that just cuts corners or is in too much of a rush to get back to the footie. When you hire us you get the 1Touch Signature service guarantee. All our workmanship and products used are 100% Guaranteed for your peace of mind. All work performed, will be completed by a Master trade certified plumber who is licensed and insured on the job. The job will not be signed off until the customer is 100% satisfied and the task is complete.
At 1Touch Plumbing & Gas, we strive to offer every customer a service that’s out-of-the-ordinary in terms of customer care, price, and workmanship. We offer a 100% satisfaction guarantee because, simply, we aim to complete every job that we do so that our customers are completely satisfied – not just with the result – but with every part of their experience with us. From the time you pick up the phone and give 1Touch a call, our goal is to stand out from the rest for the right reasons by providing you with a truly outstanding level of customer care.
Try us and experience the difference for yourself!
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