In addition, you should expect to receive a prompt response to your query, as well as pro-active, professional information gathering before a site visit is arranged. A professional plumber will be polite, punctual, turn up when they say they will, be respectful of your property and the people in it, provide you with an explanation of the problem and the solutions to resolve it and provide a FREE, no-obligation quote. You should expect disruption to be kept to a minimum whilst they’re at work, and for them to tidy up after themselves.
A professional plumber will believe that their customers deserve nothing but the best in terms of both the plumbing work completed and the level of customer care received. In addition, their reputation (and therefore future trade) depends on providing 100% customer satisfaction every time.